Freshservice = IT service desk that’s actually simple. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure ITIL complient ITSM solution in the cloud.
A better alternative for TOPdesk!
Freshservice is easy to install and a very user friendly alternative for TOPdesk with Gamification.
Plug & Play ITIL really exists
Ready to get started? There’s nothing to install, and you can start using Freshservice immediately, ITIL-compatible.
How quickly can I start?
Rapid installation and install your service within 2 minutes. There is nothing to say anymore…
Everything you need for IT support
Easy to use, quick to setup
Freshservice’s modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Multi-channel support
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person.
Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents
Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry.
Best rated Mobile App
Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road.
ITIL-aligned setup
Easily transition to a modern, efficient, ITIL-aligned service desk software that requires no training.
Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and assign tickets, and automate resolution processes to drive efficiency.
Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities for incidents, changes, and assets.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Simple, efficient service desk software that’s fun to use
Your service desk isn’t just software. It’s where agents meet users; where people meet technology. Freshservice makes sure that agents are able to support users with minimum fuss, and at the same time enjoy themselves, driving up efficiency and productivity.
Which means happier agents and happier users, all thanks to a stunningly efficient service desk.
There’s nothing to install, and you can start using Freshservice immediately.
Seamless service desk software for your business.
Get Freshservice for iOS and Android
Get extra support help for a product launch or other spike
Freshservice’s mobile apps have been thoughtfully designed to help your team stay in touch with users, even when they’re not at their desks. With the iOS and Android apps, your team can stay on top of incoming tickets, collaborate with other agents, and respond to issues on the go.
